Reasons to Work with SilkmothEight good reasons
We frequently get asked why people choose to do business with us. You'll find quotes direct from our customers in the portfolio section of our website and here. But, having listened to our customers, these eight reasons are the main factors behind their decision to work with Silkmoth.
1. Reliability matters
If you’re going to run some or all of your business using the web, your web site had better work, all the time. Our clients’ web sites are processing tens of millions of pounds worth of business, and we take our responsibility to keep them running very seriously. Apart from the reliability built into the hosting arrangements we offer, there are a couple of other things you’ll appreciate, working with Silkmoth.
Firstly, we use good project management methods, to ensure that we deliver what we promise to acceptable quality and on time. So you can rely on how we do things.
And secondly, you can rely on our content management system, Kentico. Yes, there are other content management systems, but they’re not all created equal. We chose Kentico because we wanted to offer a system to our clients that could be used easily by non-technical people to produce good-looking web sites that work well, and which offers very rich functionality.
2. We won’t just build what you think you need
Our tag line is “before we do the web site, we do the insight”. We’re not content to just take a brief and produce what we’re asked for. We’ll want to understand your business objectives, and then show you how the web can be used to achieve them.
We’ll probably make suggestions for things you hadn’t thought of, and perhaps recommend that you don’t have your web site built in quite the way you imagined. It’s not because we want to be difficult: we want to give you the benefit of the best practical advice we can offer.
If you’re on the web, you’ve got to be competitive on the web, which means that the look, facilities and performance of your web site have got to serve your customers better than the web sites of the other guys.
Wherever we can help you to make more money using the web, or serve your customers better, we will.
3. You deserve better than your first web experience
Quite a few of our clients have come to us after they’ve been disappointed with the development of their first or even second web site by other web development companies.
At first, they were persuaded by the glitz of what they were offered, but have come to realise that building an effective web presence means that the ‘engineering behind the scenes’ needs to be robust too. Often, we migrate those customers onto our WireNet content management system, where they’re able to easily manage the content of their web site themselves.
Oh, and if you are a web first-timer, you’ll probably not want to repeat the mistakes made by the early adopters, and will want to choose a web development company that can give you a reliable solution first time round.
4. We’ll answer the phone
Several of our clients have come to us after becoming very disappointed with the level of service offered by other web development companies. We organise ourselves properly, so that we can respond to customer requests promptly.
Our support is active, not passive – we won’t just react to problems quickly, we’ll also explain the usage statistics that your web site generates, and make recommendations for how your web presence can be improved as usage changes.
5. We’ve been doing this a long time
The internet first became useful to business around 1993. Some of us were developing mission-critical software and managing businesses before that, so we’ve been doing internet stuff since there’s been an internet. Based on that experience, we know what does and doesn’t work, and we’re able to guide our customers towards web solutions to their business problems that are practical, robust and cost effective.
6. You’re tired of being bamboozled by geeks
Just because we understand the web doesn’t mean that we want to try and impress our clients by overloading them with jargon (or ‘technotripe’, as one of our clients calls it). In fact, we want to do the opposite, and de-mystify the internet as much as possible, so that our clients can understand precisely how their web site is working for them in business terms.
7. We stick to what we do best
We’re a web development company with strong technical ability. We actively partner with other companies who are experts at the visual design that all web sites need. That gives us access to a wider range of design styles than those web development companies that have in-house graphic designers, so that we can ensure that a visual design suits a particular client’s needs more fully.
It also means that we’re very accustomed to working with external design agencies, so we’ll work very easily with any design agency that you already have on board for other aspects of your marketing.
8. When your business grows, you won’t outgrow what we can do
Many of our clients have worked with us through several generations of their web presence. From a simple online brochure, they’ve progressed to offering products and services on the web, and we’ve integrated those sites with the client’s back-office systems. We’ve also built some extensions into their web sites to provide unique capabilities that differentiate their web site from their competitors. In short, because we have extensive database and application development knowledge, we can do the ‘heavy lifting’ when you need to base substantial parts of your business on the web.