One of the things that customers tell us they like about Silkmoth is the direct access to our developers and technical staff. Customers love the fact that they don't have to explain anything to first line support, they always speak to someone who knows exactly what they're talking about.
So it's important to us that all of our development staff are comfortable talking directly to our customers. With this in mind we decided to let our developers do this year's Silkmoth Day presentations. To say they were a bit nervous about the prospect is an understatement! However, they all rose to the occassion and collectively pulled it off yesterday.
We covered the following topics:
We've been through the comment sheets and it would seem everyone who came felt the day was worthwhile. Here's a selection of comments:
Excellent event - Richard Thomas, Midland HR All the subjects covered were useful and relevant to our business, however social media was particularly interesting as it's an increasingly popular communication tool and we need to consider its use and potential benefits for our business - Karen Welden, National Tyres and Autocare Well pitched, worth attending - John Embrey, Betterware Info direct from expert technicians rather than sales gimmick opportunists - Colin Dean, Linder Myers
Excellent event - Richard Thomas, Midland HR
All the subjects covered were useful and relevant to our business, however social media was particularly interesting as it's an increasingly popular communication tool and we need to consider its use and potential benefits for our business - Karen Welden, National Tyres and Autocare
Well pitched, worth attending - John Embrey, Betterware
Info direct from expert technicians rather than sales gimmick opportunists - Colin Dean, Linder Myers
Find out more about Silkmoth's latest developments.