WorldPay Changes - What They Mean To You

A number of our customers will have received emails from WorldPay recently. The emails talk about some changes that are being made to the service as a consequence of WorldPay rebranding under RBS.

There are two important dates; 23rd April 2009 and 28th May 2009. Here's what's happening on each:

23rd April 2009 - Brand Launch

This is the brand launch of the new service RBS Business Gateway. All WorldPay logos will be changed to new RBS ones and all references to WorldPay will also have to change to the new name.

The WorldPay support service will apparently answer the phone as "RBS WorldPay" instead of "WorldPay"! The colour scheme of the merchant interface will also change but there will be no change in functionality.

Payment notification messages will now come from @rbsworldpay.com

Here's what you need to do:

1. Add @rbsworldpay.com to your Safe-Senders list
2. Review the pages on your website to see where you reference WorldPay. You might do this in your returns policy or in your Terms and Conditions. You need to make the name changes using your content management system. If you have any problems give us a call.

Where the WorldPay logo is displayed on your site together with the cards you accept, this will be changed on the launch date. You do not need to worry about the "payments powered by WorldPay" logo.

28th May 2009 - Technical Changes

A month later and we're told that RBS WorldPay will be making some technical changes. Essentially they are changing the domain names of their service. We will be informed of the exact changes closer to the time and Silkmoth will do what is necessary to update sites.