08 June 2007
Silkmoth have won a further project with GE Commercial Finance Fleet Services to provide online driver satisfaction surveys.
At regular intervals GE carry out satisfaction surveys with the drivers of their key clients. Emails are sent to drivers asking them to log on and answer a series of questions. Results are then fed back to clients and also used internally.
Silkmoth have won the contract to update the survey system to provide GE with complete control of each survey within a controlled and manageable budget. GE staff will be able to tailor each survey for their key accounts' specific needs. Silkmoth will also collate and summarise data to improve the quality of analysis and reporting that is available.
Find out more about Silkmoth's latest developments.